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Client Support

Message Point delivers next level client support that can cover every aspect of what is takes to operate a reliable and effective digital signage network.  Depending on your support agreement level you can even potentially have access to MPM's experienced team of graphics and video designers to create compelling signage content for you.  Don't worry though, even our Self-Managed clients enjoy a level of support far beyond the typical subscription cloud service!

Frequently Asked Questions

Access our Library of Frequently Asked Questions and Explanations
Click Here

Support Portal

Access our Support Portal to Open New Support Tickets or Check on the Status of An Existing Support Request
Click Here

Access Your Support Resources

Each MP.TV Support Plan offers different support entitlements. To make sure you access your correct resources select your support plan below. If you are not sure of your support plan just use the Contact Us like and we can look it up for you.

Learn More About The DIfferent MP.TV Support Plans
Support Requests

Submit Content Management Request

Includes requests to publish client created content, make scheduling and triggering changes, and create/modify visual application configurations.
Click Here
Unlimited

Submit Content Creation Request

Includes Design Requests to create new Images, Animations, or Video to be displayed on the Client's displays.
Click Here
12 x License per Yr

Submit Hardware Warranty Return Request

Please use this form to request a RMA number in order to return Message Point provided Hardware for Warranty Repair.
Click Here

Submit Support / Usability Ticket

Includes Hardware Issues, Platform Issues, Software Bugs, Usability Issues, Feature Requests and General Platform Related Questions
Click Here

Schedule 1:1 Design / Usability Training

Schedule a One to One Web Based Training Session with one of MessagePoint's Designers to answer questions or assist with design - Up to Ten Per Year
Click Here
10 Per Year

Access the RSS / Social Feed Moderation Portal

Access the MP.TV Feed Moderation Portal to White List or Black List RSS Feed Items or Social Media Posts delivered via the MPM Feed Engine
Click Here
Other Support Channels

While E-Mail is Always The Best Way To Engage With Support In Order To Make Sure You Can Provide All the Information Such as Photos or Screenshots That Will Help Us Quickly Resolve Your Problem, Fully Managed Clients Also Have Access To The Following Real-Time Support Channels

(205) 517-8900

Fully Managed Clients are entitled to Live Phone Support for both Business Critical and Non-Critical Support Issues or Questions. Phone Support is on a call back basis outside normal Support Hours of Monday through Friday 8a-7p Central Time

Live Chat

Live Chat is Staffed 24x7x365 for Both Business Critical and Non-Critical Support Issues or Questions.

Access the Chat

Social Media

Prefer to use Social Media? You Can Open a Support Ticket via Twitter or Facebook. Just be sure and tell us what Client you Are Associated with and You Must Pre-Validate your Social Profile via E-Mail from your Corporate e-Mail Domain

Training Resources

Fully Managed Clients Have Access To Our Full Range of Training Resources to Make the Most of Your Service in Addition To Your 1:1 Content / Design Review Sessions Which Can Be Scheduled Above. Explore Your Training Resources Below

Upcoming Training
Training by Category

  • Demo

    Demo Sessions

    Event Type

  • Signage 101

    Event Type

  • Tips and Tricks

    Event Type

  • Training

    Training Sessions

    Event Type

  • Webi-Nine

    9 Minute Focused Webinars

    Event Type

  • What’s New

    Event Type

Back to List

Event Type

Other Training Links

Sign Up for MP.TV Quick Start E-Course

Sign up for an On-Demand e-Course that will teach you the fundamentals of managing your displays and content with MessagePoint.TV
Click Here

Access the Training Portal

Explore all of Message Point's Training Resources in one place
Click Here
Support Requests

Submit Content Management Request

Includes requests to publish client created content, make scheduling and triggering changes, and create/modify visual application configurations.
Click Here
Unlimited

Submit Content Creation Request

Includes Design Requests to create new Images, Animations, or Video to be displayed on the Client's displays.
Click Here
12 x License per Yr

Submit Hardware Warranty Return Request

Please use this form to request a RMA number in order to return Message Point provided Hardware for Warranty Repair.
Click Here

Submit Support / Usability Ticket

Includes Hardware Issues, Platform Issues, Software Bugs, Usability Issues, Feature Requests and General Platform Related Questions
Click Here

Schedule 1:1 Design / Usability Training

Schedule a One to One Web Based Training Session with one of MessagePoint's Designers to answer questions or assist with design - Up to Ten Per Year
Click Here
10 Per Year

Access the RSS / Social Feed Moderation Portal

Access the MP.TV Feed Moderation Portal to White List or Black List RSS Feed Items or Social Media Posts delivered via the MPM Feed Engine
Click Here
Other Support Channels

While E-Mail is Always The Best Way To Engage With Support In Order To Make Sure You Can Provide All the Information Such as Photos or Screenshots That Will Help Us Quickly Resolve Your Problem, Fully Managed Clients Also Have Access To The Following Real-Time Support Channels

(205) 517-8900

Fully Managed Clients are entitled to Live Phone Support for both Business Critical and Non-Critical Support Issues or Questions. Phone Support is on a call back basis outside normal Support Hours of Monday through Friday 8a-7p Central Time

Live Chat

Live Chat is Staffed 24x7x365 for Both Business Critical and Non-Critical Support Issues or Questions.

Access the Chat

Social Media

Prefer to use Social Media? You Can Open a Support Ticket via Twitter or Facebook. Just be sure and tell us what Client you Are Associated with and You Must Pre-Validate your Social Profile via E-Mail from your Corporate e-Mail Domain

Training Resources

Fully Managed Clients Have Access To Our Full Range of Training Resources to Make the Most of Your Service in Addition To Your 1:1 Content / Design Review Sessions Which Can Be Scheduled Above. Explore Your Training Resources Below

Upcoming Training
Training by Category

  • Demo

    Demo Sessions

    Event Type

  • Signage 101

    Event Type

  • Tips and Tricks

    Event Type

  • Training

    Training Sessions

    Event Type

  • Webi-Nine

    9 Minute Focused Webinars

    Event Type

  • What’s New

    Event Type

Back to List

Event Type

Other Training Links

Sign Up for MP.TV Quick Start E-Course

Sign up for an On-Demand e-Course that will teach you the fundamentals of managing your displays and content with MessagePoint.TV
Click Here

Access the Training Portal

Explore all of Message Point's Training Resources in one place
Click Here
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